Important Contact Information for Identity Theft

The three major credit reporting agencies:

Equifax – www.equifax.com
P.O. Box 740250
Atlanta, GA 30374-0250
(800) 525-6285

Experian – www.experien.com
P.O. Box 1017
Allen, TX 75013
(888) EXPERIAN (397-3742)
Fax - (800) 301-7196

Trans Union – www.transunion.com
P.O. Box 6790
Fullerton, CA 92634
(800) 680-7289 (U.S.)
1-800-663-9980 (Canada)

If you have trouble getting a financial institution to help you resolve your banking-related identity theft problems, including problems with bank-issued credit cards, contact the agency that oversees your bank (see list below). If you're not sure which of these agencies is the right one, call your bank or visit the National Information Center of the Federal Reserve System at www.ffiec.gov/nic/ and click on "Institution Search."

Federal Deposit Insurance Corporation (FDIC) www.fdic.gov
The FDIC supervises state-chartered banks that are not members of the Federal Reserve System, and insures deposits at banks and savings and loans.

toll-free: 1-800-934-3342

Federal Deposit Insurance Corporation
Division of Compliance and Consumer Affairs
550 17th Street, NW
Washington, DC 20429.

Federal Reserve System (Fed) www.federalreserve.gov
The Fed supervises state-chartered banks that are members of the Federal Reserve System.

202-452-3693

Division of Consumer and Community Affairs
Mail Stop 801
Federal Reserve Board
Washington, DC 20551

National Credit Union Administration (NCUA) www.ncua.gov
The NCUA charters and supervises federal credit unions and insures deposits at federal credit unions and many state credit unions.

703-518-6360

Compliance Officer
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314.

Office of the Comptroller of the Currency (OCC) www.occ.treas.gov
The OCC charters and supervises national banks. If the word "national" appears in the name of a bank, or the initials "N.A." follow its name, the OCC oversees its operations.

Toll-free: 1-800-613-6743 (M-F 9:00 a.m. to 4:00 p.m. CST)
fax: 713-336-4301

Customer Assistance Group
1301 McKinney Street
Suite 3710
Houston, TX 77010.

Office of Thrift Supervision (OTS) - www.ots.treas.gov
The OTS is the primary regulator of all federal, and many state-chartered, thrift institutions, including savings banks and savings and loan institutions.

202-906-6000

Office of Thrift Supervision
1700 G Street, NW
Washington, DC 20552

U.S. Securities and Exchange Commission (SEC) www.sec.gov
The SEC's Office of Investor Education and Assistance serves investors who complain to the SEC about investment fraud or the mishandling of their investments by securities professionals. If you believe that an identity thief has tampered with your securities investments or a brokerage account, immediately report it to your broker or account manager and to the SEC.

202-942-7040

SEC Office of Investor Education and Assistance
450 Fifth Street, NW
Washington DC, 20549-0213

U.S. Postal Inspection Service (USPIS) www.usps.gov/websites/depart/inspect
For problem with mail theft that cannot be resolved locally, you can contact the USPIS.

You can locate the USPIS district office nearest you by calling your local post office, checking the Blue Pages of your telephone directory, or visiting www.usps.gov/websites/depart/inspect.

United States Department of State (USDS)
www.travel.state.gov/passport/passport_1738.html

The department of state will investigate instances of passport fraud. You can also find local field office telephone numbers are listed in the blue pages of your telephone book

Social Security Office of the Inspector General
www.socialsecurity.gov

If you have specific information of SSN misuse that involves the buying or selling of Social Security cards, may be related to terrorist activity, or is designed to obtain Social Security benefits, contact the SSA Office of the Inspector General.

Toll-free: 1-800-269-0271
Fax: 410-597-0118

SSA Fraud Hotline
P.O. Box 17768
Baltimore, MD 21235

U.S. Department of Education
www.ed.gov

For student loan fraud, first contact the school or program that opened the student loan to close the loan. Also report it to the U.S. Department of Education.

Toll-free: 1-800-MIS-USED

Office of Inspector General
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202-1510

Internal Revenue Service
www.irs.gov

The IRS is responsible for administering and enforcing tax laws. Identity fraud may occur as it relates directly to your tax records. At the website, type in the IRS key word “Identity Theft” for more information.

If you have an unresolved issue related to identity theft, or you have suffered or are about to suffer a significant hardship as a result of the administration of the tax laws, visit the IRS Taxpayer Advocate Service website www.irs.gov/advocate/ or call toll-free: 1-877-777-4778.

Federal Trade Commission (FTC)
www.ftc.gov
1-877-FTC-HELP (382-4357)

Department of Justice (DOJ)
www.usdoj.gov

Federal Bureau of Investigation (FBI)
www.fbi.gov

U.S. Secret Service (USSS)
www.treas.gov/usss

The U.S. Secret Service investigates financial crimes, which may include identity theft. Although the Secret Service generally investigates cases where the dollar loss is substantial, your information may provide evidence of a larger pattern of fraud requiring their involvement. Local field offices are listed in the Blue Pages of your telephone directory.

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